Proud news from Indonesia's most prestigious contact center event! Kawan Lama Group has made its mark at The Best Contact Center Indonesia (TBCCI) 2026, held on September 24, 2026.
This was Kawan Lama Group's first time on the TBCCI stage. That first step paid off beautifully, bringing home 4 medals: 2 Gold and 2 Silver.
The crowning moment came with the Gold medal in the Customer Experience category. This recognition came from cross-functional collaboration among outstanding teams across Kawan Lama Group, all moving as one to deliver an integrated customer experience.
On the individual level, three of Kawan Lama Group's finest people also brought pride to the company:
- Gold Medal: The Best Team Leader Digital, Customer Care Kawan Lama Group
- Silver Medal: The Best Supervisor, Customer Experience PT Home Center Indonesia
- Silver Medal: The Best Knowledge Specialist, Customer Care Kawan Lama Group
TBCCI is a prestigious event in the contact center and customer experience industry, organized by the Indonesia Contact Center Association (ICCA) and held consistently for two decades. It is a platform for companies and practitioners to showcase their competence, innovation, and service quality. To shine on a stage this big on the very first try is an extraordinary achievement.
These four medals reaffirm Kawan Lama Group's capability, innovation, and commitment to delivering an outstanding, consistent customer experience that meets the industry's highest standards. More than trophies, they are the foundation for continuing to strengthen service quality and customer loyalty.
